1. Introduction
This Privacy Policy explains how Alpha Park collects, uses, stores, and protects your personal data when you use our website, booking form, parking services, transfer services, contact forms, payment services, and related customer support services.
Alpha Park is committed to protecting your privacy and handling your personal data in accordance with the General Data Protection Regulation, GDPR, and applicable Greek data protection law, including Law 4624/2019. Greek Law 4624/2019 implements and supplements the GDPR framework in Greece.
Website: alphapark.gr
Business name: Alpha Park
Address: 14th km Thessaloniki – Peraia, 57001 Thessaloniki, Greece
Email: info@alphapark.gr
Phone: +30 2310 424444
By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Personal Data We Collect
We may collect the following personal data when you contact us, make a booking, use our services, or visit our website:
- Full name
- Email address
- Phone number
- Vehicle registration number
- Vehicle category and vehicle details
- Arrival date and time
- Return date and time
- Flight details, where required
- Booking details and booking history
- Payment status and transaction reference
- Customer messages and support requests
- CCTV footage, where applicable
- Photos or notes of vehicle condition, where applicable
- IP address, browser type, device information, cookies, and website usage data
We collect only the information needed to provide, manage, improve, and protect our services.
3. How We Use Your Data
Alpha Park may use your personal data for the following purposes:
- To create and manage parking bookings
- To confirm your booking and send arrival instructions
- To provide parking, transfer, and customer support services
- To identify your vehicle and manage vehicle handover/collection
- To process payments and confirm payment status
- To contact you about your booking, arrival, return, delays, or service changes
- To manage optional services such as car wash, EV charging, or covered parking
- To improve our website and customer experience
- To protect our business, customers, vehicles, staff, and parking area
- To prevent fraud, misuse, disputes, or security incidents
- To comply with legal, tax, accounting, and regulatory obligations
- To send marketing communications only where legally permitted or where you have consented
4. Legal Basis for Processing
We process your personal data under one or more of the following GDPR legal bases:
- Contract: when processing is necessary to provide your booking and parking services.
- Legal obligation: when we must keep certain records for tax, accounting, legal, or regulatory reasons.
- Legitimate interest: when processing is necessary for security, service management, dispute prevention, customer support, or business protection.
- Consent: where you have given consent, such as for optional marketing or non-essential cookies.
- Vital or public interest: only where required in exceptional safety or legal situations.
5. Cookies and Website Usage Data
Our website may use cookies and similar technologies to operate correctly, remember preferences, improve performance, analyse traffic, and support website security.
Cookies may include:
- Essential cookies required for website functionality
- Preference cookies that remember user choices
- Analytics cookies that help us understand website usage
- Marketing cookies, only where used and legally permitted
You can control or disable cookies through your browser settings. Some website functions may not work correctly if cookies are disabled.
6. CCTV and Vehicle Records
Your information, including Personal Data, may be transferred to — and maintained on —
Alpha Park may use CCTV, access control, photos, videos, vehicle condition notes, mileage records, and fuel-level records for security, service management, vehicle handover, dispute prevention, and legal protection.
CCTV and vehicle records are used only where necessary and are handled according to applicable data protection rules.
7. Payments
If online payment or card payment is available, payment data may be processed by third-party payment providers. Alpha Park does not store full payment card details unless this is clearly stated and legally permitted.
Payment processors are responsible for handling card data securely according to their own privacy policies and payment security obligations. The current Alpha Park template already states that payment card details are provided directly to third-party payment processors and are not stored by the website operator.
8. Sharing Your Data
We may share your personal data only where necessary with:
- Payment processors
- Website hosting providers
- Booking system providers
- IT support providers
- Email, SMS, or communication providers
- Professional advisers, such as accountants, lawyers, or insurers
- Public authorities, courts, police, tax authorities, or regulators where legally required
- Service partners only where required to provide the service requested by you
We do not sell your personal data.
9. International Data Transfers
Some service providers may process data outside Greece or the European Economic Area. Where this happens, Alpha Park will take reasonable steps to ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other lawful transfer mechanisms required by GDPR.
10. Data Retention
We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.
Booking, payment, tax, and accounting data may be kept for the period required by law. CCTV or security records are normally kept for a limited period unless needed for investigation, legal claims, dispute resolution, or security purposes.
When data is no longer required, it will be securely deleted, anonymised, or archived where legally necessary.
11. Your Data Protection Rights
Under GDPR, you may have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Request restriction of processing
- Object to processing
- Request data portability
- Withdraw consent where processing is based on consent
- Lodge a complaint with a data protection authority
The European Commission explains that individuals have rights over their personal data under EU data protection law, and Greek Law 4624/2019 provides the Greek framework alongside GDPR.
To exercise your rights, contact us at:
info@alphapark.gr
We may need to verify your identity before responding to your request.
12. Marketing Communications
We may contact you with offers, updates, or service information only where legally permitted or where you have given consent.
You can opt out of marketing communications at any time by following the unsubscribe instructions in the message or by contacting us directly.
13. Security of Data
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, misuse, loss, alteration, or disclosure.
However, no internet transmission or electronic storage method is completely secure, so we cannot guarantee absolute security.
14. Children’s Privacy
Our services are not directed to children under 18. We do not knowingly collect personal data from children without appropriate parental or guardian consent.
If you believe a child has provided us with personal data, please contact us so we can take appropriate action.
15. Links to Other Websites
Our website may include links to third-party websites. We are not responsible for the content, privacy policies, or data practices of third-party websites.
You should review the privacy policy of any external website you visit.
16. Complaints
If you have a concern about how we process your personal data, please contact us first at:
info@alphapark.gr
You also have the right to lodge a complaint with the competent data protection authority.
17. Changes to This Privacy Policy
Alpha Park may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Effective date: 22/05/2026