Short answers about booking, parking, transfer, and services at Alpha Park at Thessaloniki Airport.

Yes, we can assist travellers with special needs and help with the vehicle handover and airport transfer process. At this time, our transfer vehicle does not include a special wheelchair ramp. Please contact us before booking so we can advise you properly and prepare for your arrival.

This depends on your airline, destination, and flight type. In most cases, passengers should arrive at the airport 1 to 2 hours before departure, but you should always confirm the recommended time with your airline.

The transfer from Alpha Park to Thessaloniki Airport usually takes around 3 minutes, depending on traffic and airport conditions.

The minibus transfer service from Alpha Park to Thessaloniki Airport is free of charge for our parking customers.

The minibus operates as often as needed, based on customer arrivals and returns.

Yes, child safety seats are available for children from 0 to 36 kg. Please let us know when making your booking so we can prepare the correct seat in advance.

Yes. Alpha Park is open 24 hours a day, 7 days a week, 365 days a year.

Booking is not required, but it is strongly recommended so we can reserve your parking space and prepare for your arrival. You can book online, by phone, or by email.

You can make a booking online through our website, by calling us, or by sending us an email. Your booking is confirmed once you receive a booking confirmation from Alpha Park.

You may need to provide your name, contact details, vehicle registration number, vehicle category, arrival date and time, return date and time, and flight details where required.

If you are delayed, please contact Alpha Park as soon as possible. We will do our best to support flexible arrival times, but service availability may depend on traffic, airport conditions, and operational capacity.

Please contact Alpha Park as soon as you know about the delay. We will continue to keep your vehicle parked, but extra parking charges may apply if your return is later than the booked return time.

Yes, you can request changes to your arrival date, return date, vehicle details, or selected services. Changes are subject to availability and may affect the final price.

Yes, you can cancel your booking by contacting Alpha Park. Refunds depend on the cancellation time, the type of booking, and whether the service has already started or been reserved. Any cancellation policy should be shown clearly at the time of booking.

If you do not arrive and do not contact Alpha Park, your booking may be treated as a no-show and may be non-refundable.

Depending on the parking service and operational needs, you may be asked to leave your keys with Alpha Park. If you leave your keys, you authorise our staff to move your vehicle when reasonably necessary for parking management, safety, transfer, cleaning, charging, or operational reasons.

Yes, if needed for parking management, safety, or operational reasons. Vehicles are moved only for legitimate business purposes and with reasonable care.

Yes. Please remove all valuables, money, documents, electronics, fragile items, and personal belongings before leaving your vehicle. Alpha Park is not responsible for items left inside the vehicle unless loss or damage is directly caused by proven negligence.

Alpha Park may record the visible condition of the vehicle on arrival, including photos, notes, mileage, or fuel level, for safety and dispute-prevention purposes.

Please inform Alpha Park before handing over the vehicle. Alpha Park is not responsible for pre-existing damage, mechanical faults, battery issues, tyre issues, alarm faults, or problems caused by the condition of the vehicle, unless directly caused by Alpha Park’s proven negligence

Yes, car wash may be available as an optional service. Availability and pricing should be confirmed when booking or on arrival.

EV charging may be available as an optional service, depending on availability and vehicle compatibility. A full charge is not guaranteed unless agreed in advance.

Covered parking may be available as an optional service, subject to availability. Please request it when booking.

Yes, luggage assistance is available where possible. Please let our staff know if you need help.

Alpha Park takes reasonable measures to provide a safe parking environment. Security measures may include controlled access, staff presence, CCTV, and vehicle checks where appropriate.

Yes, CCTV may be used for security, service management, dispute prevention, and legal compliance. Personal data must be handled in line with GDPR and Greek Law 4624/2019.

Please report any damage before leaving the parking area, where possible. Alpha Park may review vehicle records, staff notes, photos, and CCTV where legally permitted.

Yes. Do not leave illegal, dangerous, flammable, explosive, toxic, perishable, valuable, or fragile items inside the vehicle.

Yes. Alpha Park may refuse service if the vehicle is unsafe, the customer provides false or incomplete information, payment is refused, the customer behaves abusively or dangerously, or the service creates a legal, safety, or operational risk.

You can contact Alpha Park by phone, email, or through the contact form on the website.